Refund & Returns Policy

Return

Goods purchased are eligible for refund or exchange within 7 days (subject to reship or return fee of $50 - $150 per item), from the day of purchase as stated on the receipt. We apologise that after 7 days, the refund or exchange offer will lapse.

The following goods are not eligible for refund or exchange:
- Clearance and products on sale
- Pre-order Products
- Customised products
- Mattresses, pillows, bolsters and mattress protectors (due to hygiene reasons)

Goods eligible for refund or exchange must be unused and returned in the same mint condition that you received them. They must also be in the original packaging that was delivered to you. A fee of $50-$150 will be applied.

To complete your return, we require the original receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refund (if applicable)

Once your returned good is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your paypal or any bank account, within 2 working days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet after 2 working days, first check your paypal and bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at sales@InnDesign.com.sg

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged at source. If you need to exchange for the same item, send us an email at sales@InnDesign.com.sg

All products must be exchanged with the same price value or less within 7 days of purchase. The product to be exchanged must not be used and/or damaged and must come with original packaging. Due to hygiene reason, pillows, bolsters and mattress protectors will not be exchanged.

Transportation will be billed at $50 per item, $100 for big items like bedroom sets, wardrobes that are more than 1 metre, sofa sets and dinning sets.

Shipping

To return or exchange your product, you should email your request to sales@InnDesign.com.sg

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We seek your kind understanding on this.